SERVICE AND IMPLEMENTATION MANAGER

Full-Time
Ref. CMF-ZH-TECH-20-02
Location: Shenzhen, Shenzhen, China

We are looking for a Service and Implementation Manager with strong leadership and good communication skills.

In this position you will need to maintain a good communication and cooperation with the implementation team at the headquarters and feedback the product problems occurred at the local customers to the headquarters in a timely manner and urge them to be resolved in time.

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  • Establish and lead a MES implementation and service team.
  • Organize and manage MES implementation project at customer.
  • Provide the best service to customers after project acceptance.
  • Maintain a good relationship with customer.
  • Cooperate with external implementation partners and manage them well.
  • Maintain a good communication and cooperation with the implementation team at the headquarters and feedback the product problems occurred at the local customers to the headquarters in a timely manner and urge them to be resolved in time.
  • Work with the sales team to calculate and provide the project cost budget to the bidding project in time.
  • Continuously improve the service/implementation or introduce new service/implementation methods, control and manage the cost and quality of service, and continuously improve customer satisfaction.
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  • Bachelor or above, major in SoftwareEngineering, Information technology, Computer Science, Electronics, MBA, Automation, Industrial Engineering or Machinery
  • CET 4 or above, competence of oral and written English.
  • Strong leadership and good communication skills.
  • +5 years software and manufacturing experience in electronics manufacturing industry.
  • Has a rich software project management experience.
  • Good customer service awareness.
  • Able to frequently travel.

Interested?

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